Open Position - Support Engineer Intern
PublishDrive, the only SaaS self-publishing platform you need to publish, promote, and sell your books in the digital age is hiring a new Support Engineer Intern!
Who we are:
We started with a simple idea — that everyone should be able to publish their books — and we’ve been rethinking the publishing journey ever since.
For authors, we’re creating a one-stop-shop to run your entire publishing business, from converting your manuscript to publishing in thousands of stores and sales analytics on your laptop for all book formats: ebooks, print-on-demand, or audiobook. For publishers, we’re making it faster to publish thousands of books to the retailers readers love.
Publishing sounds like a simple thing, and it should be. Somewhere along the way, it got complicated. We’re working hard to make publishing easy for everyone.
What we’re aiming for:
We are ready to take the next steps with our new Support Engineer Intern colleague in our awesome team. Our new teammate will be responsible for all aspects of database management, including design, development, and actual usage for internal and external purposes to make data-driven business decisions.
This role gives you the opportunity to see the whole data lifecycle and measure the effectiveness of data-driven business decisions. Our new intern will have the opportunity to gain a comprehensive understanding and apply their theoretical knowledge in practice and get proper experience.
As a Support Engineer Intern, you will be responsible for:
- Research, diagnose, troubleshoot, and identify solutions to resolve customer issues related to application use, design, and configuration.
- Effectively communicate complex technical issues to different departments such as product management, software engineering, sales, finance, quality assurance, and customer support
- Perform 2nd and 3rd-level IT support by analysis, diagnosis, and resolution of escalated incidents for clients, recommend and implement corrective solutions
- Supervise automated IT routines, and perform fixes when and where necessary
- Perform recurring semi-manual IT tasks (mainly data exchange)
- Automate manual tasks with scripts and routines
- Participate in regular support team meetings.
- Contribute to the body of knowledge by creating and maintaining knowledge base articles and other technical documents.
- Talk to vendors’ representatives in writing and phone
You are a perfect team member, if you have:
- Excellent analytical, problem-solving, and decision-making skills
- Confident English at least in writing
- Experience with operational and reporting databases
- Experience with web-based applications
- Have an affinity for financial topics
- Have knowledge of SQL
- Have at least basic knowledge of PHP or Python
Advantages:
Experience with:
- Git
- Docker
- Power BI
- Jenkins
What you can expect from us:
- Work is mainly remote, with some in-office attendance required for specific projects.
- Young and fun work environment in a scaling startup company with a modern co-working office near Corvin Mall, Budapest
- Excellent work equipments
- Many opportunities for development
- Self-directed work with autonomy and focus on results
- Self-actualization will be a part of your life
- “Let’s automatize” mindset
- You will work directly with the Head of Platform Operations, DevOps expert, Data Architect, VP of Engineering, CTO